Payments
Credit and Refund Policy
Effective July 20, 2026. Clear rules for one-time SocialOlla analysis credits.
1. One-time analysis credits
SocialOlla sells one-time analysis credits. These credit packs are not subscriptions and do not renew automatically. The price, number of credits, and payment processor are shown before payment.
2. Free audit
Eligible verified accounts can receive one free audit. The current free-audit allowance and its limits are shown in the product before you run an audit.
3. Failed analyses
If a provider or service failure prevents SocialOlla from completing a paid analysis, SocialOlla attempts to return the consumed analysis credit automatically. A public profile being unavailable, private, deleted, or returning insufficient public data may prevent a report from being created.
4. Refund requests
If you believe a credit was used in error, contact us with your audit ID and payment confirmation. We will review the technical delivery record before deciding whether a refund or credit restoration is appropriate.
5. Payment processing
Payments are processed by Square. SocialOlla does not store full payment-card information. Square's checkout terms and payment records also apply to a purchase.