Payments
Credit and Refund Policy
Effective July 20, 2026. Clear rules for one-time SocialOlla audit credits.
1. One-time audit credits
SocialOlla sells one-time audit credits. These credit packs are not subscriptions and do not renew automatically. The price, number of credits, and payment processor are shown before payment.
2. Free audit
Eligible verified accounts can receive one free audit. The current free-audit allowance and its limits are shown in the product before you run an audit.
3. Failed audits
If a provider or service failure prevents SocialOlla from completing a paid audit, SocialOlla attempts to return the consumed audit credit automatically. A public profile being unavailable, private, deleted, or returning insufficient public data may prevent a report from being created.
4. Refund requests
If you believe a credit was used in error, contact us with your audit ID and payment confirmation. We will review the technical delivery record before deciding whether a refund or credit restoration is appropriate.
5. Payment processing
Payments are processed by Square. SocialOlla does not store full payment-card information. Square's checkout terms and payment records also apply to a purchase.